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CALLAGENT FREQUENTLY ASKED QUESTIONS

Questions Talkloop CallAgent
Questions about CallAgent Button
 
What is CallAgent?
CallAgent is an innovative service that takes advantage of Internet and allows you to make calls to anywhere in the world from anywhere in the world.
 
Why do I need CallAgent?
CallAgent is ideal when you:
  • Travel to international destinations where the cost of calling back to US is very expensive. To give you an idea, a call from Bahrain to US is charged at $1.00 per minute while using CallAgent, you can talk for 5 minutes.
  • Don’t want to keep placing the calls while your called number or system is busy. Our system will make few attempts on your behalf so you don’t have to!
  • Don’t have local access numbers in your region in US and you want to enjoy the cheap rates offered.
  • Live outside the US and you like our great International rates to call anywhere.
 
How does it work?
You initiate calls over the Internet by entering your phone number and the other party’s phone number and our system will call both parties and connect them together.
 
Is CallAgent a PC 2 Phone service?
No, CallAgent is not a PC 2 Phone service. You schedule a call using your Internet and our system will call you and your party on regular phone/mobile lines.
 
Do I need speakers and microphone?
No, you just need a computer or laptop or even a PDA and connection to Internet. You can schedule calls using dial-up modem too! It’s that easy.
 
How do I place Calls?
Login into your account, enter the destination number and time to call you, click and wait for your phone to ring.
 
I share the same telephone line as my dial-up modem for accessing internet; will CallAgent work for me?
No problem. When you initiate the call on our website, select “CallMeAfter”and specify the time you want our system to call you. Remember to disconnect your dial-up modem prior to that time.
 
I am in a hotel, how will CallAgent work?
When you initiate the call on our website, enter the room/extension number where you are staying. Our system will call the hotel number and play a prompt for the operator so that he or she can transfer the call to your room.

However, if it’s an auto-attendant, CallAgent unfortunately will not work. So please verify that there is human operator to transfer calls. Also please confirm hotel policy regarding transfer of calls, since some hotels may not entertain such calls (since they lose money if you don’t use their phone to make expensive calls!!!!!!).
 
How do I signup?
As long as you have a TalkLoop.com account, you don’t need anything else. However CallAgent is available in select countries for new customers. However if you are an existing customer, please check your MyAccount for availability.
 
I do not reside in United States; Can I still signup for CallAgent?
Currently we accept credit cards in some international countries including the United States. For a list of these countries, please click here. If your country is not listed, send us an email and we will try our best.
 
Are there any fees for CallAgent?
None. There are no weekly, no monthly or any other hidden charges.
 
Where can I find CallAgent international rates?
Visit the CallAgent Rates Section to check availability.
 
Is CallAgent available everywhere?
Since CallAgent is in BETA stage, we would need your valuable feedback to ascertain its usefulness and value to our customers. As we receive more request and positive response, we will add more international countries. As of today, the following countries are supported by CallAgent. Visit the CallAgent Rates Section to check availability.
 
What is a CallAgent Button?
CallAgent Button gives Talkloop.com Customers the ability to receive regular phone calls from their freinds and family anytime and from anywhere in the world. All you have to do is setup your CallAgent Button with your desired phone numbers (Home, Office or Mobile), when you like to be called and thats it.
 
Why do i need a CallAgent Button?
Making calls to the United States from another country will nearly cost you an arm and a leg. With CallAgent, you can have the same incredible saving all around the world. Your CallAgent Button is great for allowing your friends and family to keep in touch with you 24 hours a day. They dont know need to know what number to call. All they need to do is use your callagent button and the button will find you.
 
How does my CallAgent Button work?
Your CallAgent Button is a personalized button that is associated to your contact information. You can set up your button to either call your Home, Office, or Mobile Phone. You can also, set up what number should be called depending on a specific day or time. If you wish not to be disturbed, you can all turn off callagent for a specific day and time.
 
How do people use my CallAgent Button to call me?
Since your CallAgent Button is used online to place your phone calls, you can basically put your CallAgent Button anywhere online.

For Example:
  • Email it
  • Put it in your Email Signature
  • Put it on a Personal Web Page
  • Put it on an Online Store
  • Put it on your Online Personal Profiles
 
How do I setup my CallAgent Button?
Login to your talkloop account. Go to the CallAgent Button Setup Section and follow the instructions. It will guide you how to change your timezone, contact numbers, and calling schedule
 
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